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Please check there is no space at the beginning or end of your email address when you are entering it. If you are still receiving the error message, please contact the Member Services team at hello@rewards4sport.com
To request a password reset, click on Forgot Password and follow the instructions to reset your password. You should then get an email within the hour.
If you cannot see the email, please check your spam or junk email.
If you are still having trouble, please contact the Member Services team at hello@rewards4sport.com.
If you are having trouble logging in to your Rewards4Sport account, please click on Forgot Password and follow the instructions to reset your password. If you are still having trouble, please contact the Member Services team at hello@rewards4sport.com.
To update your email address, please contact the Member Services team at hello@rewards4sport.com and confirm your existing email address and the email address you wish to change to. One of the team will update your account for you.
You can update your name, telephone number and postcode through your online account – log in to your account and click on ‘My Account’ and then ‘My Profile'.
We cannot merge two accounts together but if you have a preferred email address, we can transfer the points to this account and close the old one. Please contact us on hello@rewards4sport.com with details of the two accounts (email address, member id).
You can update your marketing preferences at any time by visiting the Contact Preferences page.
Our Member Services team aim to answer your query within 3 working days (Monday to Friday, 9am to 5pm).
Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.
Our aim is to give you the best savings on your tickets and merchandise. We don’t have expensive call centres, so we can pass more savings on to you.
We offer all our support via our websites and query support. We find it best that all conversations are kept online so that we both have a record of all correspondence – this also allows us to check your account in more detail and have all the information at hand to help you in the best manner that we can.
We aim to respond to queries within 3 working days (Monday to Friday, 9am to 5pm).
Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.
Before we say goodbye, we just need to check that you wish to close your account completely and stop collecting points or if you wish to stop receiving emails from us.
If you do just want to stop receiving emails, you can manage your marketing preferences here.
If you want to close your Rewards4Sport account completely, please contact us at hello@rewards4sport.com and our Member Services team will help you do this.
No, you cannot currently collect points when buying season tickets or match tickets.
No, you cannot currently collect points when buying merchandise either online or in the Club Shop.
Yes, you can collect points by answering weekly trivia questions and completing your profile.
No, there is no limit to how many points you can collect when buying tickets or engaging with Rewards4Sport.
Points collected through engagement will be added automatically when you click through on these channels.
To collect points with over 4,000 retail partners, you need to remember to click through to the retailer's website via your Rewards4Sport account using the links we provide before completing each purchase. This is how the retail partner knows that you are a Rewards4Sport member and allows the transaction to track automatically. The points will be added to your account as pending within 10 days of the initial purchase.
No, you will pay the same price at the checkout if you click through from the Rewards4Sport site as if you shop directly with the retailer.
Whilst most transactions do track, there are situations where something can go wrong. This can be for a number of reasons including anti-spyware, anti-virus or other protection on your computer which might prevent your points tracking back to your account.
In order to aid successful tracking on your computer, please consider the following points:
1) Always start your shopping journey at Rewards4Sport - do not click from Rewards4Sport after you have added items to your basket or generated a quote.
2) Ensure that you purchase immediately after clicking through from Rewards4Sport. Do not click to any other sites during this process.
3) Ensure that your internet browser and firewall/security software is enabled to allow cookies. Check that you don't have an adblocker active or turn this off during your Rewards4Sport visit
4) Try clearing the cookies stored on your computer before starting your transaction.
5) Make sure you're logged into your Rewards4Sport account when you make your purchase, otherwise we can't track it back to your account!
Cookies are small bits of information that are stored on your browser. They simply store tracking information so that when you visit a retail partner via your Rewards4Sport account and make a transaction, the retail partner knows that you have come via our website and allocates the points to your account.
To make sure that Rewards4Sport a classed as the ‘Last Referrer’ for a transaction and that it tracks correctly, our cookie must be the last placed on your browser prior to a purchase.
Other websites including comparison sites and vouchers site use cookies which can overrise our, meaning that they get paid for your transaction instead of us - and you will not receive the points.
To delete existing cookies, follow these steps for your chosen browser:
Internet Explorer
Open Internet Explorer.
Click the Tools button (in the top right corner) and then click Internet Options.
On the General tab, under Browsing history, click Delete.
Tick the Cookies and website data check box, and then click Delete.
Firefox
Open Firefox.
Click the Firefox button (in the top left corner) and then go to History > Clear Recent History.
Change the time range to ‘Everything’ and make sure the Cookies check box is ticked.
Click Clear Now.
Chrome
Open Chrome.
Click the Chrome menu (in the top right corner) and then go to Tools > Clear browsing data.
Change the time range to ‘the beginning of time’ and make sure the cookies check box is ticked.
Click Clear browsing data.
Safari
Open Safari.
Click the Action menu (in the top right corner) and then go to Preferences.
Click on Privacy and then click Remove All Website Data.
Standard exclusions apply to all purchases with retailer partners and will stop you collecting points:
Once you’ve completed a transaction with a retail partner on the Rewards4Sport programme, the points collected via that transaction will show as ‘pending’. The length of time the points are ‘pending’ will depend on the terms and conditions outlined by the retail partner (these are listed on each retail partner’s page on the Rewards4Sport website). Once these points have been ‘confirmed’ by the retail partner, the points will become ‘live’ on your Rewards4Sport account.
‘Pending’ points can be removed or declined because:
If you do not believe any of the above apply, then please submit your transaction confirmation email to hello@rewards4sport.com and one of our Member Services team will investigate this for you.
Please note that we will make all reasonable endeavours to secure the payment of commission on a transaction, but we do not and cannot make any guarantee in this regard.
If you believe that ‘pending’ or ‘live’ points have tracked at a different rate to that originally stated, please email the Member Services team at hello@rewards4sport.com with details of the relevant transaction and the points that you believe have tracked at a different rate. Please note that some retailers, particularly insurance retailers, will initially add the points as zero and this will uplift once the transaction has been validated. Please refer to the terms and conditions of the retailer to check if this applies.
Most retailers will not fund points on the VAT element of a transaction or the delivery fees. Please refer to the retailer's terms and conditions to check if this applies. This can mean that you have a lower purchase amount reported and consequently a lower points amount.
If you really feel that your points value is significantly less than you were expecting - and this isn't accounted for by the VAT, delivery, and other such costs, then please contact us on hello@rewards4sport.com and send a copy of your purchase confirmation email. Please note that we cannot accept 'screengrabs', only the forwarded email in full.
Please ensure the purchase confirmation email clearly shows:
Once we have all the information the Member Services team will look in to this for you and keep you updated.
To collect points on your transaction, you do need to ensure that you have clicked through from your Rewards4Sport account and then complete your purchase immediately and wholly online.
If you do forget to click through this means that there is no click record on your Rewards4Sport account to confirm that your transaction started from the Rewards4Sport website. As such, we are unable to raise a missing points claim with the retailer and will not be able to recover any points.
Retailers must process each transaction before they send payment which allows us to fund your points. Some retailers, such as insurance companies have significantly longer validation periods and travel retailers will not begin to process your points claim until the travel is complete.
We are in weekly communication with the retailers and will always try to have the points in your account at the earliest opportunity.
When you click through from your Rewards4Sport account, the transaction will track automatically within 10 days, and it will show as pending. This means that the retailer is still processing your points claim and the points are not yet available to spend.
Once we have received payment from the retailer, we are able to fund your points and these are released to your account and can be spent.
You need to make sure that the email address on your Rewards4Sport account matches the email address on your betting account. To update your email address, please contact the Member Services team at hello@rewards4sport.com and confirm your existing email address and the email address you wish to change to. One of the team will update your account for you.
Points from our betting partners are added up to 10 days in arrears and you need to be active on your account in the weeks that you bet to ensure your points are released from pending.
You can collect 2,000 points for a new registration to a betting partner’s sportsbook providing that you click through from:
If you have previously opened a betting partner account using the email address which is linked to your Rewards4Sport account, you will not be eligible for the 2,000 points sign-up bonus.
You can collect up to 2,000 points per betting partner, per pre-defined four-week period. If you’d like to know the specific dates for the four-week periods, please contact us on hello@rewards4sport.com.
Eligible betting period is Monday to Sunday – betting points will be added to your Rewards4Sport account for any settled bets by Thursday of the following week. As such, the longest you will have to wait for points to be added is 10 days.
You must log in to your Rewards4Sport account at least once during any week that you place a bet to allow betting points to be released from ‘pending’.
If you believe you are missing betting points, can we please ask you to check a few things before getting in touch:
If you’ve checked these steps in full and would still to raise a missing points claim, please contact us on hello@rewards4sport.com and we can investigate this for you.
If you believe you are missing sign-up points, can we please ask you to check a few things before getting in touch:
If you’ve checked these steps in full and would still to raise a missing points claim, please contact us on hello@rewards4sport.com and we can investigate this for you.
If the retailer/club you wish to shop with requires a voucher to be purchased, you must have enough points to cover the cost of that voucher. You are not able to use vouchers as part payment.
If the retailer/club you wish to shop with does not require a voucher, then you can use points as full or part payment. If you part pay with points, you will need an alternative payment method to cover the remaining cost of the transaction.
Please check that you are using the same email address to log in to the ticketing system as you use on your Rewards4Sport account. If these are the same and you still can’t see your points balance, please contact us on hello@rewards4sport.com and a member of our team will be able to help you.
Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
Note: You must have a minimum of 2,000 points in your Rewards4Sport account in order to be able to redeem your points for a Sports Direct voucher.
You will receive your unique voucher code via email from Rewards4Sport within 7 working days, which you will then be able to redeem at checkout.
You can spend your points at Lovell Sports, Soccer, Rugby and Netball. It is the same process for spending points at all of these sites.
Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
Note: You must have a minimum of 2,000 points in your Rewards4Sport account in order to be able to redeem your points for a voucher.
You will receive your unique voucher code via email from Rewards4Sport within 7 working days, which you will then be able to redeem at checkout.
Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
Note: You must have a minimum of 2,000 points in your Rewards4Sport account in order to be able to redeem your points for a voucher.
You will receive your unique voucher code via email from Rewards4Sport within 7 working days, which you will then be able to redeem at checkout.
Look out for the option to spend your points at the 'checkout' on Rugby League.
You can also spend your points when you make a booking via the Ticket Office by calling 0844 856 1113.
Simply choose the amount of points you wish to spend (you can part or full pay for your items with points) and press 'Spend'.
Your basket total (the amount left to pay) will automatically update and you can complete your purchase as normal.
Any points that you have successfully spent will be removed from your Rewards4Sport account.
Look out for the option to spend your points at the 'checkout' on Rugby League.
You can also spend your points when you make a booking via the Ticket Office by calling 0844 856 1113.
Simply choose the amount of points you wish to spend (you can part or full pay for your items with points) and press 'Spend'.
Your basket total (the amount left to pay) will automatically update and you can complete your purchase as normal.
Any points that you have successfully spent will be removed from your Rewards4Sport account.
Look out for the option to spend your points at the 'checkout' on Rugby League.
You can also spend your points when you make a booking via the Ticket Office by calling 0844 856 1113.
Simply choose the amount of points you wish to spend (you can part or full pay for your items with points) and press 'Spend'.
Your basket total (the amount left to pay) will automatically update and you can complete your purchase as normal.
Any points that you have successfully spent will be removed from your Rewards4Sport account.
Please note: you must have a minimum of 2,000 points in your Rewards4Rugby League account in order to redeem your points for a voucher.
Simply select the points amount and quantity of vouchers you would like to redeem and click ‘Spend Points’ next to the voucher you would like to receive.
Once you have selected how you would like to redeem your voucher, you will receive your unique voucher code via email from Rewards4Rugby League within 5 working days.
Once you have received your voucher you can then spend this by visiting the England Rugby League Official Shop.
From here you will then be able to select your merchandise and add to your basket. Once at the checkout page, you will then be able to enter the voucher code to apply the discount.
Please note: only 1 code can be used per transaction and T&Cs apply.
Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
Note: You must have a minimum of 2,000 points in your Rewards4Sport account in order to be able to redeem your points for a voucher and spend on an England Supporters Club Membership.
You will receive your unique voucher code via email from Rewards4Sport within 5 working days which you will then be able to redeem on eticketing.co.uk/rugbyleague or via the RFL Box Office by calling 0844 856 1113.
Once you’re on the RFL ticketing site, please select England Supporters Club Membership, click ‘Find Tickets’ and enter the number of tickets you would like to purchase.
Enter your unique voucher code in the Rewards4Sport promotional box and select ‘Apply’.
Once you click ‘Proceed to Payment’ the code will be deemed as spent and you will simply need to login or register your free account to complete your purchase.
Note: Only one code can be used per transaction and the full value of the code must be used. Promotional codes cannot be used against any booking or postage fees.
Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
Note: You must have a minimum of 2,000 points in your Rewards4Sport account in order to be able to redeem your points for a voucher and spend in the Hull FC Shop.
You will receive your unique voucher code via email from Rewards4Sport within 5 working days which you will then be able to redeem online by visiting Hull FC Shop or calling 01482 358456.
Once you have selected the item(s) you which to purchase, please click ‘Add to Basket’ followed by ‘Checkout’.
Please add your contact information and simply enter your unique Rewards4Sport voucher code in the gift card and discount code entry box before completing your purchase
Note: Only one code can be used per transaction and the full value of the code must be used.
Please note: you must have a minimum of 2,000 points in your Rewards4Sport account in order to redeem your points for a voucher.
Simply select the points amount and quantity of vouchers you would like to redeem and click ‘Spend Points’ next to the voucher type you would like to receive (Tickets or Merchandise)
From here you will then be able to select your chosen tickets or merchandise and add to your basket. Once at the checkout page, you will then be able to enter the voucher code to apply the discount.
Please note: only 1 code can be used per transaction and T&Cs apply.
Look out for the option to spend your points at 'checkout' on Wigan Warriors Store.
Please note, you can only spend you points when making an online purchase at the Wigan Warriors Store.
Simply choose the amount of points you wish to spend (you can part or full pay for your items with points) and press 'Apply' which is located in the Rewards4Rugby League section on the payment review page.
Your basket total (the amount left to pay) will automatically update and you can complete your purchase as normal.
Any points that you have successfully spent will be removed from your Rewards4Rugby League account.
Spend your points today and save money with Wigan Warriors
Please note: only 1 code can be used per transaction and T&Cs apply.
The privacy and security of your personal information is extremely important to us, and we always maintain the highest levels of member confidentiality. Full details can be found in our Privacy Policy.
We put customer service and commitment to our members at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned.
If this happens we'd really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our product and service.
Most complaints can be dealt with by our Member Services Team, they will do their best to resolve the matter quickly, sympathetically and to your satisfaction.
If you think your issue has not been fully resolved and you wish to escalate your complaint, please complete our online feedback form or email our Member Services Team.
You can also write to us at:
Rewards4Sport
Suite 5-6 Faraday Court
Centrum 100
Burton Upon Trent
Staffordshire
DE14 2WX
For your complaint to be properly registered, please make sure you include the following information:
If you email us you will receive a response with 3 working days (Monday to Friday, 9am to 5pm). If you write to us at the above address, we will post you an acknowledgement letter within 5 working days of receipt.
All complaints are logged into our database and allocated to a member of our Member Services team who will investigate and subsequently respond to you either by phone, email or letter no later than 28 days after you have received your acknowledgement. The relevant member of our Member Services team will also give you their name and contact details for any follow-up.